Made to Order – Made to Last
All of our items are printed to order, just for you. This means that we do not offer refunds unless the item is faulty, misprinted or damaged. We do offer exchanges and store credit. Below is a breakdown of your rights and our policies.
We Have a 60 Day Returns Policy
To be eligible:
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Items must be unworn, unwashed, and in original condition
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The return must be requested within 60 days of delivery
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Your name or order number must be provided
Orders placed between 1st November and 24th December qualify for extended returns until 31st January.
How Returns & Exchanges Work
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Send the item to Manchester Reigns, 8 Audley Road, Alsager, Stoke-on-Trent, ST7 2QL
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We’ll issue either store credit or an exchange once we receive the item
What We Can’t Accept
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Items returned after 60 days (except during our extended Christmas window)
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Items that are worn, washed, or damaged by the customer
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Custom or personalised items, unless faulty or damaged
How to Request a Return or Exchange
To start the process, email returns@manchesterreigns.co.uk with:
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Your order number
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A brief reason for the return
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A photo if the item is faulty
We’ll reply within 2 working days with your return label (if eligible) and next steps.
Your Legal Right to Cancel (UK Orders Only)
If you’re based in the UK, you have the right to cancel your order within 14 days of receiving it, for any reason.
To exercise this right, email returns@manchesterreigns.co.uk with your order number and a note stating that you’d like to cancel.
Please note: This does not apply to personalised/customised items where the design is made unique for you.
Questions or Something Unusual?
If you’re unsure about anything, just reach out and we’ll help.
Email: team@manchesterreigns.co.uk